Effective Date: 9 December 2025
At Naseby Apartments, we respect your privacy and handle your personal information in line with the New Zealand Privacy Act 2020.
If you have any questions, please contact us at stay@nasebyapartments.co.nz.
1. Who We Are
Naseby Apartments is operated by:
OFFROAD EXPEDITIONS QUEENSTOWN LIMITED
New Zealand
2. Information We Collect
We may collect personal information when you:
- make or manage a booking
- contact us with a question or request
- stay at our property
- visit or interact with our website
This may include:
- your name and contact details
- booking details (dates, number of guests, preferences, special requests)
- payment information (processed securely by our payment providers)
- communication records related to your booking or stay
Providing your information is optional, but if you choose not to provide it we may not be able to confirm or manage your booking.
3. How We Use Your Information
We use your personal information to:
- confirm and manage accommodation bookings
- communicate with you before, during, and after your stay
- process payments through secure providers
- comply with legal, tax, and accounting requirements
- operate and improve our services and website
We may also send you updates or offers related to our accommodation services. You can ask us to stop sending these at any time.
We do not sell your personal information.
4. How Your Information Is Stored and Shared
Your personal information is stored in our booking and payment systems and is only accessed by authorised staff for the purposes described in this policy.
To operate our business, we may share your information with:
- our property management and booking system providers
- our payment service providers
- online booking platforms and travel agents that we use to advertise and manage bookings
- our professional advisers (for example, accountants) where required
- government agencies or regulators where required or permitted by law
We only share personal information to the extent necessary for these purposes. Some of our providers may store or process personal information outside New Zealand.
We keep your information only for as long as needed for our business purposes and to meet our legal obligations.
5. Website Data and Cookies
When you visit our website, we may collect technical information such as:
- IP address and approximate location
- browser type and device information
- pages visited and time spent on the site
- referring websites
We also use cookies and similar technologies to help the website function properly and to understand how people use our site. This may include cookies used for analytics and advertising.
You can control or disable cookies in your browser settings. If you block certain cookies, some features of the website may not work as intended.
6. Your Rights
You may request:
- a copy of the personal information we hold about you
- correction of any information that is inaccurate or incomplete
- deletion of your personal information, where permitted by law
To make a request, please contact us at stay@nasebyapartments.co.nz.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand. More information is available at www.privacy.org.nz.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The Effective Date above shows when it was last updated.